Privacy Policy - Zenous AI

1. Introduction

Welcome to Zenous AI ("we," "our," or "us"). Zenous AI is an AI solutions company that serves customers at all scales. Our AI-centric products and services streamline business processes across domains, including knowledge management, predictive analytics, healthcare solutions, and API generation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at zenous.ai and use our products including ZenSearch, Zenlytics, Zen Carelytics, and Zentinel.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for our services or request product demonstrations
Subscribe to our newsletter or marketing communications
Contact us through our website or customer support
Use our AI products and services
Participate in surveys, promotions, or beta testing programs

2.2 Usage Data

We automatically collect certain information when you use our services:

Device information (IP address, browser type, operating system)
Usage patterns and interactions with our AI products
Performance metrics and error logs
Session data and timestamps

2.3 Product-Specific Data

ZenSearch:

Content uploaded to knowledge bases, search queries, and interaction patterns with connected data sources.

Zenlytics:

Analytics data, connected data sources, and predictive model outputs.

Zen Carelytics:

Healthcare operational data, anonymized patient flow patterns, and resource utilization metrics.

Zentinel:

API configurations, data source connections, and generated API usage patterns.

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide, operate, and maintain our AI products and services
Improve and optimize our AI models and algorithms
Process transactions and manage customer accounts
Send administrative communications and service updates
Provide customer support and technical assistance
Conduct research and development for new AI capabilities
Ensure security and prevent fraud or misuse
Comply with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers: Trusted third-party vendors who assist in operating our services
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure cloud infrastructure with enterprise-grade protections
Data backup and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Delete your personal information
Restrict or object to processing of your information
Data portability and transfer
Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Zenous AI

Email: [email protected]

Website: https://zenous.ai

Important Notice

ZenousAI operates differently from traditional SaaS platforms. Our AI software is deployed directly on your hospital's infrastructure, ensuring that your sensitive healthcare data never leaves your secure environment. This privacy policy explains how we handle information in this unique deployment model.

1. Information We Collect

1.1 On-Premise Deployment Data

When ZenousAI software is deployed on your hospital's infrastructure:

All patient data and hospital operational data remains within your secure environment
We do not have access to your healthcare data or patient information
Data processing occurs entirely on your systems
We may receive anonymized system performance metrics (without patient data) if you opt-in to help us improve our software

1.2 Website and Communication Data

Through our website and business communications, we may collect:

Contact information (name, email, phone number, job title)
Organization details (hospital name, location, size)
Website usage data (IP address, browser type, pages visited)
Communication preferences and interaction history

1.3 Technical Support and Maintenance

During support activities:

System logs and error reports (without patient data)
Performance metrics and usage statistics
Configuration and deployment information
Technical support communications

2. How We Use Information

2.1 Software Deployment and Support

Deploy and configure ZenousAI software on your infrastructure
Provide technical support and troubleshooting
Perform software updates and maintenance
Monitor system performance and reliability

2.2 Business Operations

Communicate about our services and updates
Process billing and contract management
Provide customer service and account management
Conduct business analysis and planning

2.3 Product Improvement

Analyze anonymized usage patterns to improve our software
Develop new features and capabilities
Conduct research and development activities
Enhance security and performance

3. Data Security and Protection

3.1 On-Premise Security

Since ZenousAI operates entirely within your hospital's infrastructure:

You maintain full control over your data security measures
Your existing security policies and controls apply
Data encryption and access controls are managed by your IT team
We provide security best practices and recommendations for deployment

3.2 Our Security Measures

For data we do collect (business communications, support data):

Encryption in transit and at rest
Access controls and authentication
Regular security assessments and updates
Employee training on data protection
Incident response procedures

4. Data Sharing and Disclosure

4.1 Healthcare Data

We do not share, sell, or disclose healthcare data because:

All healthcare data remains on your premises
We do not have access to patient information
Data processing occurs entirely within your secure environment

4.2 Business Information

We may share business information with:

Service Providers: Third-party vendors who help us operate our business (with appropriate contracts and protections)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected customers)
Consent: With your explicit consent for specific purposes